1. Who we are
2. Cookies Policy
2. About cookies
2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2.4 Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
3. Our cookies
3.1 We use only session cookies on our website.
4. Analytics cookies
4.1 We use Google Analytics to analyse the use of our website.
4.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
4.3 The analytics cookies used by our website have the following names: utma, _utmb, _utmc and _utmz.
4.4 The information generated relating to our website is used to create reports about the use of our website.
5. Blocking cookies
5.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
5.2 Blocking all cookies will have a negative impact upon the usability of many websites.
5.3 If you block cookies, you will not be able to use all the features on our website.
6. Deleting cookies
6.1 You can delete cookies already stored on your computer; for example:
(a) In Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
6.2 Deleting cookies will have a negative impact on the usability of many websites.
7. Our details
7.1 This website is owned and operated by Aftercare Double Glazing Repairs Limited
7.2 We are registered in England and Wales under registration number 04977063, and our registered office is at 1st Floor, 30 Church Road, Burgess Hill, RH15 9AE.
7.3 Our principal place of business is at Unit 3 Woodfield Farm, Isaacs Lane, Burgess Hill RH15 8RA
7.4 You can contact us by writing to the business address given above, by using our website contact form, by email to firstname.lastname@example.org or by telephone on 0800 163 197
3. Information you provide
We will only ever ask you to provide: Name, address including Post Code, telephone number/s email address; for yourself and any tenant in a property where you require our services.
Any financial information such as Credit or Debit card etc. will be used only to process payment via secure link with the card processing company and will not be recorded or retained by us.
4. How we handle the information you provide
Your details are held on an internal database, which records the work you have requested and the progress of that work to completion.
We use accounts software, to provide formal quotations and subsequent invoicing and credit control.
Information is held for at least 7 years as required by law, but is not automatically deleted, which allows for any future repeat business to be referenced to any previous work on your behalf that may be relevant.
Your data will never be added to any mailing lists.
5. Third Parties
We will only ever pass to, or share your details with a third party as follows:
A sub-contractor, where necessary to expedite the work you have asked Aftercare to quote for, and/or carry out.
As necessary in the course of software repair or upgrade, where details will be maintained securely and not retained by that party.
In the event of a bad debt as per our Terms & Conditions, when details may be passed to a bona fide debt recovery company.
6. Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to email@example.com, or write to Aftercare Double Glazing Repairs Ltd, at Unit 3 Woodfield Farm, Isaacs Lane, Burgess Hill. RH15 8RA